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Submitting a written request to the City Council (instancia general) (Murcia)

The instancia general is the form to ask Murcia City Council for information or to start any municipal matter that has no specific procedure on the Sede Electrónica (online office): a request, a complaint or a notification.

Who: Any individual or organisation, on their own behalf or through a representative.

Our English summary of the official information, which is in Spanish (official name: Presentar un escrito al Ayuntamiento (instancia general)).

Checked against the official pages on 13 October 2026.

Our English translation; the official pages and forms are in Spanish.

Cost
Free
Time limit
Depends on what you ask for: the request is sent to the relevant municipal department, which handles and resolves it

General application (instancia general)

We prepare the official PDF with your details; you check it, sign it and file it.

What you need

  • Completed application form (instancia general)
  • Any documents you want to provide to support your request
  • In person: valid NIF, NIE or passport of the applicant and, if acting for someone else, proof of representation

Step by step, online

  1. 1Open the Instancia general page on the Sede Electrónica with a digital certificate
  2. 2Fill in the application, explain the facts (expone) and what you ask for (solicita), and attach the documents
  3. 3Submit it and keep the receipt with the registry number

Step by step, in person

  1. 1Book an appointment through 010 or the online appointment page
  2. 2Fill in and sign the application
  3. 3Take it with your ID to a municipal Information and Registry Office
Instancia general (Sede Electrónica)Book an appointmentor call 010 / 968 22 95 49

Where

  • Oficina municipal de Información y Registro (Casa Consistorial)

    Glorieta de España, 1, 30004 Murcia

    010

  • Oficina municipal de Información y Registro de Abenarabi

    Avenida Abenarabi, 1, Murcia

    010

  • Oficina municipal de Información y Registro de Plaza Europa

    010

Write the facts first (expone) and then what you ask for (solicita); if it doesn’t fit, attach a separate document.

Official sources

This guide summarises these official pages (in Spanish; the page titles are theirs). Amounts and deadlines are those they publish; if they change, the official page prevails.

Frequently asked questions

What documents do I need for “Submitting a written request to the City Council (instancia general)”?

According to the official information: Completed application form (instancia general); Any documents you want to provide to support your request and In person: valid NIF, NIE or passport of the applicant and, if acting for someone else, proof of representation.

How much does “Submitting a written request to the City Council (instancia general)” cost?

According to the official page: Free.

Where is it done?

It is done online or in person; it is handled by Murcia City Council (Ayuntamiento de Murcia). Online, on its official website or e-office. In person: Oficina municipal de Información y Registro (Casa Consistorial) (Glorieta de España, 1, 30004 Murcia); Oficina municipal de Información y Registro de Abenarabi (Avenida Abenarabi, 1, Murcia); Oficina municipal de Información y Registro de Plaza Europa.

Do I need an appointment?

Yes, for in-person service: book it on the official appointment website or by calling 010 / 968 22 95 49.

How long does it take?

According to the official page: Depends on what you ask for: the request is sent to the relevant municipal department, which handles and resolves it.

Who can do it?

According to the official information: Any individual or organisation, on their own behalf or through a representative.

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